Frequently Asked Questions

  • Apply for an Account

    • Do I have to register to shop online?

      Yes, you must log in to your account to shop online.

    • How do I apply for an account?

      To apply for an account, please fill out our online application.

  • My Account Help

    • I forgot my password; how can I retrieve it?

      (1) Go to the Forgot Password page.

      (2) Enter the email address associated with your account.

      (3) An email will be sent to you shortly with your account password.

  • Purchase Orders

    • What are the available payment options?

      We accept major credit cards and Paypal.

    • Do you ship overseas?

      We mainly ship to the United States, and international shipping fees will apply if the amount order lower than $50.

    • Can I return or exchange what I ordered?

      For returns or exchanges, please see our Returns Policy page.

    • Can I post my items on social media?

      We encourage everyone to post Dynadans items that they have ordered and to share their opinions.

    • Can I make changes to my order?

      Once the order has been placed and the order has finished processing, you cannot make further changes to your order.

    • Can I cancel my order?

      Once your order has been processed and is out for shipping, you cannot cancel the order.