By placing an order through Dynadans you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to the USA.
- We have a 30 days return policy, which means you have 30 days after receiving your order to request a return.
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- To start a return, you can contact us at info@Dynadans.com or call us at +86 133 7228 7588. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- We will give your prepaid return label to you within one business day.
- If you have any issues regarding the return process for an item,You can always contact us at info@Dynadans.com or call us at +86 133 7228 7588.
DAMAGED AND ISSUES
- Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
- Certain types of items cannot be returned, like The product is damaged because of use, Items that have been washed and dried cannot be exchanged or refunded, In the interest of hygiene, tights & underwear are NON-RETURNABLE. Please get in touch if you have questions or concerns about your specific item.
- We only exchange products that are damaged, wrong product or defective. If you need to exchange an item please contact us at info@Dynadans.com or call us at +86 133 7228 7588.
RETURN AND EXCHANGE FEES
- Regardless of the reason for the return and exchange, all costs shall be borne by us.You will get a full refund.
- If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note that Full refunds will be returned to your original account within 5 days. because it can take some time for your bank or credit card company to process and post the refund too.
if you have any question about return and refund policy contact us at
Phone: +86 133 7228 7588
Address: No.18 Huashan Road, Xinbei District, Changzhou City, Jiangsu Province, China
Operating Hours: 9am - 5pm CST Monday to Friday